A reason to be optimistic

The Govt offices in India were always known for their inefficiencies and 'babugiri'. So much so that lethargy and incompetence is usually equated to a public sector job. These were the jobs that people wanted to get into because there was no risk of getting thrown out of the job even if you don't perform. Your salaries and promotions were only associated to your seniority and your 'relationship' with your superior.

Things started changing after India opened their economy to the world. The Indian private sector was forced to compete with the global enterprises. The inefficiencies in the private sector came down in a big way (or you may say, they were forced to do that in order to survive). At the same time, monopoly of many public sectors got broken. So even the public sector was forced to compete with the Indian and the global private sector. BSNL in the telecom world, BHEL in the capital goods sector and State Bank of India in the banking are great examples of the turnaround stories. Some of them are still not up to the mark, but I have a reason to believe that they have started taking their customers rather seriously and probably for the first time we are seeing some serious efforts of their part to improve efficiency. I know they still have miles to go and I would still prefer to see the Govt out of running these businesses, but that should not stop me from acknowledging whatever good I see.

Since last few months I wanted to get a second cylinder for my Bharat Gas connection. Couple of my trips to the Bharat Gas office went useless (as expected from any 'sarkari' office). I was either told to come in the 'next' month or scared away with mention of a long wait list. So when it happened to me again last Saturday (I am told that the wait period is of 2 years!!), I got really annoyed. I soon discovered that Bharat Gas has a nice website ebharatgas.com. I signed up and registered my complaint online. To my surprise, I got a quick response from the Bharat Gas on Monday morning and without any follow up I received a mail today that my complaint has been resolved and I can go and collect my second cylinder from the dealer. The 2 years wait time is cut short to just 5 days!! Thats good enough for me to be optimistic about the system. I think, now a days, there are people willing to listen and help you out. They just wait for you to speak up. So next time if you feel helpless, make sure your voice is heard, loud and clear.

Btw, the Bharat Gas site looks promising. Check it out.

Don't sign your credit card slips blindly!

Next time when a waiter at your favorite restaurant or a person at your nearest petrol pump hands over a credit card authorization slip to you, make sure you read it carefully before you sign and give it back. You might be being cheated and you may not ever know unless you are in habit of reading your credit card statements carefully.

Couple of months back, on my way to fast-drive journey to Bombay, I stopped at the HP petrol pump operated by Sai Services to feed my baby Palio (what a car it is!). I asked the guy to put petrol worth Rs 500. He did that, took my credit card, swiped and came back. As usual I was about to sign the authorization slip without even looking at the amount, but suddenly I realized; the slip was showing amount of Rs 1000. When I asked, the guy was like "Oops! Sorry Sir. The other customer filled petrol worth Rs 1000, so I mistakenly swiped for Rs 1000". I smiled and he happily gave me back Rs 500 cash (I was happy too. I got the cash and kept the reward points too :-))

One week later, at the same petrol pump, the same incident happened again. This time I became suspicious and in strong words reprimanded the guy that this seems like a fraudulent practice and probably he is cheating customers who are not watchful enough to check their receipts.

Yesterday, it happened with me again, though at a different petrol pump (HP pump near the Agriculture College, Shivajinagar). This time I decided to report the matter to the manager. I can't believe that the same incident can happen three times in two months and every time it was just a mistake. I am sure there something fishy about this.

So guys be careful when you sign your slip next time. May be you are the chosen victim this time. Also subscribe for mobile alerts for credit card transactions and read your credit card statements regularly. Well, I too need to start reading my statements henceforth.

Get ready to pay more for higher education

That's the message we are getting from Indian Institute of Technology, the premiere institute for engineering studies in India. And why not ? They are imparting quality education for decades, can best be compared with some of the most reputed higher education institutes in the world and still need to depend on the Government for funds. The dependence not only eats into the tax-payers money but also invites greater Govt interference into the day-to-day operations of IITs. Also I believe that the Govt has greater responsibility towards improving the primary education, especially in the rural areas and those funds must be diverted there.

One may argue against this by making case for poor students who may be denied access to these quality institutes. But I am sure in a free and competitive economy (that's what we want to be), there will be enough banks and institutes to support these students through educational loans as long as there are strict laws and their effective enforcement regarding the loan repayments once these students pass out of the institutions and start drawing hefty six figure salaries. I must say, no eligible student should ever be denied access to these institutes for lack of money. At the same time, no child in this country be denied access to primary education for the same reason.

Does that mean I need to look back and see if I need to contribute to my alma mater ? I think so. I graduated from IIT Bombay in year 2001. I received IBM fellowship of Rs 8000 p.m (wow! too much for that time :-)), but probably still paid a very small amount towards my fees. The only thing I can draw satisfaction from is the fact that I stayed back in this country and probably have paid enough taxes in last seven years to compensate the Govt subsidy received for my higher education.

Better late than never!

So I am finally pulled into this wonderful world of *blogging*. You call it peer pressure (my dear friend NikhilS started blogging recently :-)) or need of time, but here I am!

Last year I attended FOSS at Bangalore and one of the speakers highlighted the importance of having presence on the web through blogging. Thats probably one of the ways to communicate your skills and thoughts to the outside world. Thankfully I already have some presence on the PostgreSQL mailing lists and that has brought me recognition in the field. But I wanted something more to write down my non-work related thoughts and thats what you would primarily find on this blog area.

See you soon with more thoughts.